Support
Need help? Start here.
If WhisperType is giving you trouble, email hello@whispertype.ai and include the details below so we can actually help instead of guessing.
What to include in your email
- Your account email (the one you used for your trial or subscription)
- Your Windows or macOS version, and on a Mac whether it is Apple silicon or Intel
- What happened, what you expected, and what app you were dictating into
- Any error message or screenshot
- Whether the issue is with install, activation, recording, or transcription
Common issues
- Microphone not detected: Check the microphone permission (Windows Settings → Privacy, or macOS System Settings → Privacy & Security → Microphone) and your input device.
- Hotkey not working: Make sure the app is running and no other app uses the same key. On macOS, check that WhisperType is on under Accessibility and Input Monitoring. Updating from 1.3 asks for the macOS permissions one last time; later updates keep them.
- License or trial problems: Send your account email so we can verify your trial or subscription status.
- Slow transcription: Performance depends on your hardware, model settings, and system load.
Response times
We aim to respond within 2 business days. Fast if possible, human if necessary.
Billing, cancellation, and refunds
For billing issues, cancellations, or refunds, contact the same support address and include your account email. See the Refund & Cancellation Policy for how billing works.
Company
WhisperType is operated by Kenji Larrazabal (sole proprietor), Cusco, Peru.