Refund & Cancellation Policy

1. The free trial

Your trial runs 14 days from the moment you start it with your email address; it needs no card. If you don't add a payment method, nothing is ever billed and there's nothing to refund — the app simply stops running when the trial ends.

2. Cancelling your subscription

Subscriptions are not open yet: until they are, nobody is charged and there is nothing to cancel. Once they open, you cancel anytime: in the app, go to Settings → License and click Manage subscription. That opens the Stripe customer portal, where you can cancel or update your card. You can also email hello@whispertype.ai and we'll cancel it for you. Cancelling stops future billing immediately. You keep full access until the end of the billing period you already paid for — we don't cut you off mid-period, and we don't issue partial refunds for the unused part of a period you choose to cancel early.

Where local law grants you stronger rights than this policy — for example the statutory cooling-off / withdrawal period for consumers in the EU and UK — those rights still apply. Payments are processed by Stripe, and we honor any such statutory refund; contact us and we'll make sure it's handled.

3. If a charge goes wrong

Once subscriptions open: if you're charged in error, forgot to cancel before a renewal, or hit a bug that made the app unusable, email us within 14 days of that charge with your account email and we'll refund it in full — no long explanation required. A refund also ends the subscription, so the app locks the next time it checks your license.

4. What happens when your subscription lapses

WhisperType has no free tier. If your trial ends without a payment method on file, or your subscription is cancelled and its paid period ends, the app stops running until you subscribe or resubscribe — it doesn't fall back to a limited free mode.

Once subscriptions open, if a renewal payment fails (expired card, etc.), you get a 3-day grace period to update your payment method before the app locks — we'd rather you fix a card issue than lose access to something you use daily.

5. Abuse prevention

We reserve the right to deny refund requests in cases of clear fraud, abuse, repeated refund patterns, chargeback misuse, or violation of our Terms of Service.

6. Chargebacks

If something's wrong, contact us first. Filing a chargeback without contacting support first makes everything slower and stupider for everyone involved.

7. Contact

Refund, cancellation, and billing questions: hello@whispertype.ai

Company: Kenji Larrazabal (sole proprietor), Cusco, Peru.